Document processing remains one of the biggest bottlenecks in customs and logistics operations. Despite widespread digitisation, critical information is still locked inside unstructured documents, emails and scanned PDFs. This forces teams to manually search, extract and retype data, slowing down processes and increasing the risk of errors.
Customaite addresses this challenge by automating document processing from start to finish using artificial intelligence designed specifically for customs workflows.
From unstructured documents to usable data
Customaite automatically reads and understands logistics documents in any format, including scanned files that would normally require manual handling. Instead of relying on rigid templates, the platform uses AI to recognise relevant information in context.
Key data such as values, weights, product descriptions, origins and references are extracted even when document layouts differ between suppliers, customers or partners. When information is spread across multiple documents, Customaite links it together into one complete and consistent dataset.
Built in validation and continuous learning
Once extracted, data is validated and enriched using available reference information to improve quality before it is used downstream. Users remain in control throughout the process. Declarants can review and correct information through an intuitive interface that reflects the way they already work with documents, ensuring transparency and trust.
With every interaction, the system learns and improves. It adapts to new document structures and variations without requiring additional configuration or templates.
Faster processing with fewer errors
By removing the need for manual data entry, Customaite significantly reduces processing time and minimises errors. Teams spend less time chasing paperwork and more time applying their customs expertise where it adds real value.
Moving beyond the paper chain
Automating document processing is not just about speed. It is about creating a sustainable and scalable way of working. By combining AI with human validation, Customaite enables organisations to fully digitalise document handling without disrupting existing workflows. The result is a more efficient process that finally breaks the paper chain while keeping people firmly in control.
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