jobs

Own the story of AI-powered Customaite, and the engine that tells it.

BeNe-based  •  Full-time or 4 days a week (80%)

Global trade runs on paperwork. We’re replacing it with intelligence.

Customaite is the trusted AI-platform for customs automation. Customs brokers, freight forwarders and logistics leaders use our self-learning platform to clear goods faster, smarter and safer: fewer errors, lower costs, audit-ready compliance, ROI in months. With strong product-market fit and rapid growth across the EU and UK (and new markets on the horizon), we're now building the marketing engine to match. That starts with you.

The role: thinker and doer 

You'll own marketing end-to-end: strategy, positioning, pipeline and proof. One day you're shaping how the world's customs teams think about AI; the next you're shipping the campaign, tuning the funnel and reading the numbers. You'll work directly with our CEO and CCO and be the connective tissue between marketing, sales, product and customer success. Big thinking, hands-on execution; in that order, every week.

What you’ll do 

Set the strategy: Co-create the annual marketing plan tied to revenue targets; refine it quarterly on results, market shifts and sales feedback.
Prove what works: Define KPIs, build reporting (HubSpot, Power BI or similar) and optimise the full funnel (awareness to MQL to SQL) with clear reporting to the CCO and management team.
Tell the story: Create content that lands with executive decision-makers in logistics and customs: case studies, whitepapers, landing pages, social and video, in a consistent, confident brand voice.
Build pipeline: Design nurture flows and inbound/outbound campaigns that turn attention into revenue.
Co-run the digital engine: Own our HubSpot website and CMS; sharpen SEO, SEA and paid (LinkedIn, Google, programmatic); test and iterate for conversion.
Own field marketing: Plan and run events, trade shows and webinars - from booking the stand to following up the leads.
Make it happen: Translate strategy into actions and deadlines, orchestrate freelancers, agencies and internal stakeholders, and drive go-to-market for new features.

Who you are

5+ years in B2B SaaS marketing, ideally in a scale-up where you built things rather than inherited them.
A proven pipeline-builder: campaigns shipped, results measured, targets hit.
A capable project manager: you keep freelancers, agencies and internal stakeholders aligned and on deadline.
A sharp writer and messenger, you make complex products feel simple and urgent.
Fluent in HubSpot; comfortable with BI tools or eager to get there.
Hands-on with SEO, SEA and paid media (LinkedIn, Google, Programmatic): you can run campaigns yourself, not just brief them out.
You use AI tools daily in your own work, and can speak credibly to a market that's being reshaped by them.
Curious about logistics and customs, and genuinely excited by what AI can change for the better in an industry ready for it.
Excellent English; Dutch is a strong plus.

Based in BeNe, in Leuven on a regular basis, and flexible to travel.

You're structured, autonomous and accountable. You go deep on market, product and customers. You communicate across functions with ease, and you hold a high bar for quality in everything that carries our name.

What we offer

A high-impact role: you build the marketing foundation of a high-potential AI scale-up.
A front-row seat to company strategy and daily collaboration with C-level.
Ownership, flexibility and real room to grow as we do.
Competitive salary, company car and performance-based bonus plan.

Ready to change how global trade moves? 

Send us your CV, your story, and one campaign you’re proud of to jobs@customaite.ai. 

We’d love to see how you think and how you ship. 

Turn every onboarding into a success story, and every customer into a long-term partner.

BeNe-based  •  Full-time

Global trade runs on paperwork. We’re replacing it with intelligence.

Customaite is the trusted AI-platform for customs automation. Customs brokers, freight forwarders and logistics leaders use our self-learning platform to clear goods faster, smarter and safer: fewer errors, lower costs, audit-ready compliance, ROI in months. With strong product-market fit and rapid growth across Europe and UK (and new markets on the horizon), we’re looking for a Customer Success Manager who turns every implementation into a success story.

The role: guide and champion

You’ll drive customer impact by implementing and optimising Customaite for our clients, end-to-end. One day you’re running a kick-off with a new customs team; the next you’re translating client feedback into input our product team can act on. You’ll be the trusted partner for our customers and the bridge to our product team, keeping stakeholders aligned across multiple client projects.

What you’ll do

Onboarding success. Guide customers through a seamless onboarding process, from kick-off to go-live, and ensure every implementation is a success story.
Change management & trust building. Guide new users through the change that comes with adopting our platform, building trust early on and turning satisfied users into internal champions who advocate for the product within their organization.
Post-implementation support. Provide ongoing support and ensure customer satisfaction throughout the journey, acting as a trusted partner who addresses concerns and fosters long-term relationships.
Stakeholder alignment. Serve as the bridge between customers and our product team, translating client feedback into actionable input, and communicating proactively to align stakeholders and keep progress moving smoothly across multiple client projects.
Cross-customer adoption initiatives. Identify and drive initiatives across the customer base to boost adoption, sharing best practices, use cases, and insights between accounts to help every customer get more value from the product.

Who you are

Passionate and solution-oriented, you thrive in a fast-paced environment.
Excited to join a growing team and help shape the future of our product.
Extremely customer-oriented, with a natural flair for building trust and delivering solutions.
Proactive, adaptable, and resourceful, with a willingness to take ownership and solve problems.
Knowledgeable about our clients’ business processes.
Structured yet flexible in how you plan and execute, staying responsive to evolving client needs and market dynamics.
Curious about the customs and logistics domain.
Experienced in B2B SaaS with a strong digital affinity. You quickly understand how software works independently, enjoy learning new tools, and are comfortable explaining functional concepts to customers.
Focused on solving customer challenges through existing product capabilities and best practices before proposing product enhancements.
Willing to travel occasionally.
You have access to reliable transportation; a driver's license is preferred.
Fluent in English (Dutch and additional languages are a plus), - both in speaking and in writing

What Customaite offers

An exciting role in a dynamic organisation with plenty of room for initiative, where you can directly and visibly impact operations.
A people-focused organisation, characterised by a collegial atmosphere and a professional approach to work.
A hybrid model, a mix of home office, customer visits, and our Leuven headquarters.

Ready to change how global trade moves?

Send us your CV and your story, along with a customer success moment you're proud of, to jobs@customaite.ai. We'd love to see how you think and how you deliver.