70% faster, 100% smarter: how Derry Bros transformed customs with Customaite

derry bros

Derry Bros is an Irish company specialising in shipping and customs services. Founded over 50 years ago by Jim Derry, the company has grown into a leading shipping agent and customs broker.

Derry Bros Customs Clearance Ltd, established in 2020, provides customs clearance services to ensure the smooth movement of goods across borders. They have a highly skilled and experienced team available 24/7 to deliver efficient global customs solutions. The company has expanded its presence with offices in London and Poznań to support seamless and efficient cross-border freight operations.

← Back to all testimonials

Challenge

Derry Bros growth ambitions are constrained by operational capacity. Although they have access to advanced digital solutions, a key challenge persists: many customers are unable to provide input documentation in a structured format. This is particularly problematic in large-scale cases, involving hundreds of line items, which place considerable strain on the organisation to deliver compliant customs declarations under significant time pressure.

team-of-engineer-railway-under-checking-train-for-2024-11-13-04-19-53-utc
"Thanks to Customaite, we’re no longer limited by capacity. We are ready to scale and take on the next level of growth."
Colin Robb
Colin Robb

Head of Operations & Sales

Solution

Customaite’s advanced data extraction and intuitive user interface have been true game changers. We are integrating Customaite as a core part of our operational workflows; not only for customs declarations but also for processing Common Health Entry Documents (CHEDs).

70% time saving  before we were live

The time savings delivered by Customaite are immediately noticeable and grow with continued use. Even before full integration with our customs software, our team used Customaite to handle large and complex cases, already achieving significant value and up to 70% time savings during the project phase.

Key benefits

  • Productivity Boost: Customaite outperforms all previous tools, delivering faster results,
    fewer errors, and a noticeable uplift in team productivity.
  • Future-Proof Solution: Customaite enables us to expand services beyond customs, including end-to-end CHED support, opening doors to new revenue streams.
  • Efficiency Unleashed: We confidently pursue large RFPs, knowing Customaite lets us scale without compromising on quality or delivery speed.

How Customaite made the difference  

From the outset, Customaite’s team was fully transparent about the capabilities of their software. What truly set them apart, however, was not just the technology, but their partnership mindset and relentless focus on delivering business value. The team is knowledgeable, open to dialogue, and consistently committed to developing best-in-class solutions. Their collaborative approach and perseverance have been instrumental in making Customaite an integral part of our operations.

Experience Customaite in action

See how AI transforms your own raw documents to compliant declarations in minutes.