---
title: Testimonial - Customer - EORI (UK)
description: Learn how logistics leader EORI UK partnered with Customaite to digitise and automate customs operations. See how AI-powered workflows reduced manual tasks, increased accuracy, and created smoother, faster cross-border processes.
image: https://www.customaite.ai/hubfs/Ontwerp%20zonder%20titel.png
---
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# How EORI (UK) automated customs declarations with Customaite
**EORI (UK)**, a recognised leader in customs brokerage, processes thousands of declarations every week. As volumes grew, the pressure to handle more at lower cost (without sacrificing compliance or quality) started to outpace what a fully manual process could support. Agents were spending too much time on repetitive checking instead of the exceptions and judgment calls that actually needed their expertise. The company needed a smarter, scalable way to keep up and found it in Customaite.
[← Back to all testimonials](https://www.customaite.ai/testimonials?hsLang=en)
### Challenge
Before Customaite, the team relied on a fully manual process, creating the following bottlenecks:
- Line-by-line commodity code checks, document validation and data corrections
- A reliable but slow process
- Constant dependency on human attention
- Rising declaration volume combined with inconsistent trader documentation, causing hours lost on incomplete invoices and vague product descriptions
- Growing pressure on SLA performance
A challenge many customs brokers will recognise: the bottleneck isn't the declaration itself, it's everything repetitive around it.
> Our main challenge was rising volume combined with inconsistent trader documentation.
%20(1)-1.png?width=800&height=800&name=Rob%20K%20-%201%20(1)%20(1)-1.png)
Robert Keegan
Trade Solutions Manager
### Solution
Customaite automated the repetitive layers of the process like:
- Commodity code validation
- Document checks
- Data quality flags
All while agents stayed in control of judgment calls and exceptions.
**Important:** this isn't about replacing agents. It's about removing repetitive groundwork so people can focus on what actually needs their expertise.
> Customaite will never replace the agents, it enhances what they can. We think of it as going from a hand saw or drill to the modern electric upgrade. Customaite allows you to be faster, more accurate and precise with less effort required."
%20(1)-1.png?width=800&height=800&name=Rob%20K%20-%201%20(1)%20(1)-1.png)
Robert Keegan
Trade Solutions Manager
### **Consistent system, requires consistent support**
**Onboarding** was **smoother and faster** than expected, requiring **very little change** to the team's **existing workflow.** The biggest surprise wasn't a technical hurdle. It was how **quickly the system exposed long-standing data quality issues** from certain traders that had gone unnoticed under the manual process.
During the first few weeks, the team relied heavily on Customaite's support to fine-tune rules and exceptions. T**he same-hour response times kept setup moving quickly**. That need dropped off fast once the system was fully implemented and running consistently.
*“The workload feels more manageable and far less repetitive.”*
A day in the life: before and after Customaite
Before Customaite
After Customaite
Data checks
Repetitive checking, manual line-by-line checks
Automated checks & validation, without risking compliance
Scope of work
Validating data & correcting errors
Agents focus on exceptions, customer queries and higher value tasks
Time spend
Inconsistent trader documents
Faster, more accurate work
Scalability
SLA pressure increasing
Scaled volume, without extra headcount
---
### Real Example
On one shipment, the gross and net weight had been swapped due to a packing list error. Rather than the agent having to work line-by-line through the entire declaration to eventually spot it, Customaite helped catch the mismatch early by flagging it for the agent to clarify with the exporter before it ever reached the end of the declaration.
### Results
- Noticeably improved **SLA consistency**
- **Increased throughput** without extra headcount
- Automation absorbs repetitive work, allowing agents to **handle more with less pressure**
### **Advice to other customs brokers**
**In short:** Customaite didn't change what this broker's team does. It changed how much time they get to spend doing the parts that actually require their expertise. The repetitive work is automated but most importantly: the judgment stays human.
> Customaite removes the repetitive burden from your agents and significantly reduces human error. If you want to scale efficiently without constantly expanding headcount, Customaite is one of the most effective tools you can adopt. Especially in EU/GB trade, where the flows are metronomic and the same products repeat over and over again. When exceptions do come through, agents have more time to focus on these.
%20(1)-1.png?width=800&height=800&name=Rob%20K%20-%201%20(1)%20(1)-1.png)
Robert Keegan
Trade Solutions manager
## Experience Customaite in action
See how AI transforms your own raw documents to compliant declarations in minutes.
[Request a demo](https://www.customaite.ai/demo-request?hsLang=en)
#### About Customaite
The trusted AI platform for customs automation, delivering speed, accuracy and compliance.
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