How Derry Bros automated 70% of their customs processing
Derry Bros is an established name in cross-border logistics, operating across Ireland, the UK and continental Europe. With a rapidly growing customs division and a customer promise of speed, accuracy and reliability, the stakes were high and so were the volumes. But even with strong internal systems, their customs team was reaching a limit. They knew something had to change, especially with ambitions to expand their service offering and take on larger clients.
The challenge: Volume without scalability
Derry Bros faced three key operational blockers.
Despite their experience and internal systems, increasing client demand exposed the limits of their manual customs processes
Unstructured customer documents (Excel, Word, PDF, scanned files).
Manual data input for hundreds of line items per declaration
Inefficient workflows that drained time and introduced risk, delays, and inconsistency.
The solution: Human-assisted AI from Customaite
Derry Bros partnered with Customaite to rethink their customs process from the ground up.
Key features that made the difference:
AI-powered data extraction — from scanned documents to declarations
Support for multi-line & CHED cases — built for complexity
Pre-deployment efficiency — major time savings even before go-live
Scalable without hiring — a clear path to grow capacity without growing headcount
Thanks to Customaite, we’re no longer limited by capacity. We are ready to scale and take on the next level of growth.
Colin Robb - Head of Operations
The results
Up to 70% time savings per case Even for complex declarations with dozens of lines and CHED requirements.
Streamlined workflows Less rework, more control, and smoother collaboration between team members.
Greater commercial agility Derry Bros can now confidently pursue RFPs and clients that would have previously required more resources
Explore the potential for your business
If your team is still spending valuable hours on repetitive customs work, or struggling to manage complex, unstructured data — Customaite can help. Let’s discuss how AI-powered automation can help you streamline operations, improve compliance, and unlock scalable growth.
Download the full Derry Bros testimonial below.
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