---
title: I need to query that
description: Discover how the new Customaite Customer Portal streamlines customs queries, saving time, reducing delays, and improving customer experience.
image: https://www.customaite.ai/hubfs/successful-happy-woman-working-at-office-technolo-2025-03-13-06-34-58-utc.jpg
---
[](https://www.customaite.ai/home)
[](https://www.customaite.ai/home)
- [Solutions](https://www.customaite.ai/features)
- By suite
- [Compliance](https://www.customaite.ai/customs-compliance-suite)
- [Automation](https://www.customaite.ai/solutions/automation)
- [Workflow](https://www.customaite.ai/solutions/workflow)
- By area
- [IT](https://www.customaite.ai/solutions/it)
- [Customs Manager](https://www.customaite.ai/solutions/customs-manager)
- [CFO](https://www.customaite.ai/solutions/cfo)
- By business
- [Customs brokers](https://www.customaite.ai/solutions/customs-brokers)
- [Freight forwarders](https://www.customaite.ai/solutions/freight-forwarders)
- [Plans](https://www.customaite.ai/plans)
- Resources
- [Blogs](https://www.customaite.ai/blog)
- [Testimonials](https://www.customaite.ai/testimonials)
- [Documentation](https://www.customaite.ai/documentation)
- [RFP Template](https://www.customaite.ai/rfp-template)
- [FAQs](https://www.customaite.ai/faqs)
- [Glossary](https://www.customaite.ai/glossary)
- [Security](https://www.customaite.ai/security)
- [Careers](https://www.customaite.ai/jobs)
- [About us](https://www.customaite.ai/about-us)
More results
[Talk to us](https://www.customaite.ai/talk-to-us) [Request demo](https://www.customaite.ai/demo-request)
[Talk to us](https://www.customaite.ai/talk-to-us) [Request demo](https://www.customaite.ai/demo-request)
- [About us](https://www.customaite.ai/about-us)
- [Solutions](https://www.customaite.ai/features)
- By suite
- [Compliance](https://www.customaite.ai/customs-compliance-suite)
- [Automation](https://www.customaite.ai/solutions/automation)
- [Workflow](https://www.customaite.ai/solutions/workflow)
- By area
- [IT](https://www.customaite.ai/solutions/it)
- [Customs Manager](https://www.customaite.ai/solutions/customs-manager)
- [CFO](https://www.customaite.ai/solutions/cfo)
- By business
- [Customs brokers](https://www.customaite.ai/solutions/customs-brokers)
- [Freight forwarders](https://www.customaite.ai/solutions/freight-forwarders)
- [Plans](https://www.customaite.ai/plans)
- Resources
- [Blogs](https://www.customaite.ai/blog)
- [Testimonials](https://www.customaite.ai/testimonials)
- [Documentation](https://www.customaite.ai/documentation)
- [RFP template](https://www.customaite.ai/rfp-template)
- [FAQs](https://www.customaite.ai/faqs)
- [Security](https://www.customaite.ai/security)
- [Jobs](https://www.customaite.ai/jobs)
[Request demo](https://www.customaite.ai/demo-request)
Get in touch: [+32 495 563 769](tel:+32495563769)
[Customaite news](https://www.customaite.ai/blog/tag/customaite-news)[Product feature](https://www.customaite.ai/blog/tag/product-feature)
# I need to query that
[](https://www.customaite.ai/blog/author/wim-van-emelen)
by [Wim Van Emelen](https://www.customaite.ai/blog/author/wim-van-emelen)
2 min read
Sep 05, 2025
If you are a customs professional, you will know exactly what this is about.
Over the past years, I have given numerous trainings on how to use the core of Customaite. Time after time, I saw something striking: despite the technology being ready, declarants were unable to continue their work. Not because of the software, but because crucial information was missing or contradictory.
Almost half of the time, a declaration cannot be completed straight away. Documents are not there, order details do not match, or essential data is unclear. And so the declarant tells me the same thing I have heard too often: *“Wim, I cannot continue on this case for now. I need to query the customer first.”*
---
## That query process looks like this:
> 1. Write to the customer to explain the issue
> 2. Log the message for traceability
> 3. Wait for a reply (and check several times)
> 4. Send reminders by email or phone
> 5. Wait again
> 6. Return to the declaration once the reply arrives
> 7. Log the answer for traceability
> 8. Worst case: discover something else is missing and repeat the whole process
## 
You can imagine the impact: delays, frustration, inefficiency, and a poor customer experience.
At Customaite we have always focused on solving the most cumbersome and error-prone steps of customs declarations. Since 2020 we have helped teams across Europe save time, reduce stress and strengthen compliance. But from my own experience in these trainings, I realised that tackling the “querying” problem would unlock a new level of efficiency.
## That is why today we are announcing the **Customaite Customer Portal**.
With this new feature, a declarant can mark directly inside Customaite what is missing or unclear. With one click, a secure email is sent to the customer, who can provide the answers through a digital portal fully branded in the name of our client. Once the response is in, the declarant is notified and can continue the work immediately.
No more endless reminder emails. No more waiting. Based on both industry research and our own training experience, removing the manual back-and-forth saves on average 10–15 minutes per incomplete declaration, fully in line with the time gains seen in broader customs digitalisation cases.
This is another step in our product vision: combining human expertise with technology to revolutionise customs declarations. And we are already working on the next capability that will give customs teams an even stronger boost in efficiency and compliance.
## Would you like to see how it works?
[Easily schedule a free demo by clicking here.](https://meetings-eu1.hubspot.com/wvan-emelen)
Share this
[Share on X](https://x.com/intent/post?url=https://www.customaite.ai/blog/i-need-to-query-that&text=I+need+to+query+that) [Share on Facebook](https://www.facebook.com/sharer/sharer.php?u=https://www.customaite.ai/blog/i-need-to-query-that&t=I+need+to+query+that) [Share on LinkedIn](https://www.linkedin.com/shareArticle?mini=true&url=https://www.customaite.ai/blog/i-need-to-query-that&t=I+need+to+query+that)
Previous story
[← HMRC's compliance push: what it means for customs tech](https://www.customaite.ai/blog/why-hmrcs-compliance-expansion-signals-a-new-era-for-customs-technology)
Next story
[The EU customs reform: A paradigm shift in customs →](https://www.customaite.ai/blog/the-eu-customs-reform-a-paradigm-shift-in-customs)
## You May Also Like
These Related Stories
[Work hard, play hard. A summary of our latest customer event.](https://www.customaite.ai/blog/work-hard-play-hard.-a-summary-of-our-latest-customer-event)
[Expert story](https://www.customaite.ai/blog/tag/expert-story)
### Work hard, play hard. A summary of our latest customer event.
Jul 01, 2024 2 min read
[How better customer communication speeds up customs clearance](https://www.customaite.ai/blog/how-better-customer-communication-speeds-up-customs-clearance)
[Expert story](https://www.customaite.ai/blog/tag/expert-story)
### How better customer communication speeds up customs clearance
Sep 07, 2026 4 min read
[A look into the future: Will you be the next Kodak, or Nokia?](https://www.customaite.ai/blog/will-you-be-the-next-kodak-or-nokia)
[Expert story](https://www.customaite.ai/blog/tag/expert-story)
### A look into the future: Will you be the next Kodak, or Nokia?
Sep 12, 2024 2 min read
### No Comments Yet
Let us know what you think
#### About Customaite
The trusted AI platform for customs automation, delivering speed, accuracy and compliance.
[](https://www.customaite.ai/security)
[](https://www.customaite.ai/security)
[](https://www.womeninlogistics.co.uk/) [](https://www.women-in-logistics.eu/)
[Follow us on Instagram](https://www.instagram.com/customaite/)[Follow us on Facebook](https://www.facebook.com/Customaite)[Follow us on LinkedIn](https://www.linkedin.com/company/customaite)[Watch us on Vimeo](https://vimeo.com/customaite)[Watch us on YouTube](https://www.youtube.com/@Customaite)
[Features](https://www.customaite.ai/features)
- [Our features](https://www.customaite.ai/features)
- [How does Customaite work](https://www.customaite.ai/how-customaite-works)
- [Our latest product updates](https://www.customaite.ai/customaite-latest-product-updates)
[Plans](https://www.customaite.ai/plans)
- [Customaite Lite](https://www.customaite.ai/plans)
- [Customaite Pro](https://www.customaite.ai/plans)
- [Customaite Enterprise](https://www.customaite.ai/plans)
Resources
- [Read our blog](https://www.customaite.ai/blog)
- [Testimonials](https://www.customaite.ai/testimonials)
- [Documentation](https://www.customaite.ai/documentation)
- [FAQs](https://www.customaite.ai/faqs)
- [Newsletter](https://www.customaite.ai/newsletter)
- [Glossary](https://www.customaite.ai/glossary)
Company
- [About us](https://www.customaite.ai/about-us)
- [Join our team](https://www.customaite.ai/jobs)
- [Events](https://www.customaite.ai/events)
- [Contact us](https://www.customaite.ai/contact)
- [AI info](https://www.customaite.ai/ai-info-page)
- [Sitemap](https://www.customaite.ai/sitemap)
Guides
- [AI for customs compliance](https://www.customaite.ai/ai-for-customs-compliance/guide)
Copyright © 2026 Customaite.
[Privacy](https://www.customaite.ai/privacy-policy)
```json
{
"@context" : "https://schema.org",
"@type" : "BlogPosting",
"author" : {
"@type" : "Person",
"name" : "Wim Van Emelen",
"url" : "https://www.customaite.ai/blog/author/wim-van-emelen"
},
"dateModified" : "2025-12-15T08:54:44.984Z",
"datePublished" : "2025-09-05T14:29:30.000Z",
"headline" : "I need to query that",
"image" : [ "https://www.customaite.ai/hubfs/successful-happy-woman-working-at-office-technolo-2025-03-13-06-34-58-utc.jpg" ],
"mainEntityOfPage" : {
"@id" : "https://www.customaite.ai/blog/i-need-to-query-that",
"@type" : "WebPage"
},
"publisher" : {
"@type" : "Organization",
"logo" : {
"@type" : "ImageObject",
"url" : "https://www.customaite.ai/hubfs/Customaite%20logos%20and%20favicons/Customaite_volledig_Geel_Groen.png"
},
"name" : "Customaite"
}
}
```