jobs

Heverlee

Customaite – Customer Success / Full-Time / Hybrid

About Customaite

At Customaite, we’re transforming the customs market with a robust AI SaaS product to speed up customs declarations. Our product has garnered trust from leading companies in the logistics sector, and we’re ready to scale further.

Operating out of Leuven with a growing, dynamic team, we embrace a true start-up mentality while benefiting from the resources and expertise of the AE Group.

As a Customer Success Manager, you will play a vital role in driving customer impact by implementing and optimising Customaite

Your focus

Onboarding Success: You will guide customers through a seamless onboarding process, from kick-off to go-live. You will ensure that every implementation is a success story.
Post-implementation support: You will provide ongoing support and ensure customer satisfaction throughout the journey. You will act as a trusted partner, addressing concerns and fostering long-term relationships.
Stakeholder alignment: You will serve as the bridge between customers and our product team, translating client feedback into actionable input. You will communicate proactively to align stakeholders and ensure smooth progress across multiple client projects.

Who are you?

You are a passionate, solution-oriented professional who thrives in a fast-paced environment
You are excited to join a growing product team and help shape the future of our product.
You are extremely customer orientated, with a natural flair for building trust and delivering solutions.
You have a solid understanding of our clients' business processes.
You have a structured yet flexible approach to planning and execution, ensuring responsiveness to evolving client needs and market dynamics.
You are interested in the customs and logistics domain.
You have relevant knowledge and, ideally, experience in SaaS.
You are willing to travel occasionally.
Fluency in English (Dutch and additional languages are a plus).

What Customaite can offer you?

You'll be stepping into an exciting role in a dynamic organisation with plenty of room for initiative where, from your position, you can directly and visibly impact operations. This is within a people-focused organisation characterised by a collegial atmosphere and a professional approach to work.
Work in a hybrid model, a mix of home office, customer visits, and our Leuven headquarters.

Interested?

Do you recognise yourself in this profile and are you ready for a new challenge? Click on 'Apply for this job'. We look forward to meeting you!

At Customaite, we celebrate diversity and are committed to creating an inclusive workplace. We welcome applicants from all backgrounds, genders, and experiences.

Apply for this job >

Please note: the hiring process will be handled by our parent company, AE.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Heverlee

Customaite – Marketing / Full-Time / Hybrid

About Customaite

At Customaite, we’re transforming the customs industry with a robust AI SaaS solution - built to make customs declarations faster, fun and more compliant than ever before. Our product has garnered trust from leading international companies in the logistics sector, and we’re ready to scale further.

Operating out of Leuven with a growing, dynamic team, we embrace a true start-up mentality, driven by innovation, collaboration, and a shared mission to transform the future of customs.

Your role

As a Digital Performance Marketeer you will join our marketing team and strengthen our digital presence. You will play a key role in expanding brand visibility, enhancing lead generation and harnessing business data to drive impact.

Are you passionate about driving brand awareness and generating high-quality leads through digital channels? Do you know how to target the right audience, optimise campaigns, and ensure every penny of your budget delivers results? If you’re ready to achieve measurable growth through data-driven campaigns, marketing automation, and advanced reporting, this is the role for you.

In this role you will focus on:

Lead generation and advertising

Plan, manage, and optimise digital marketing campaigns across Google Ads, LinkedIn, Facebook, and other key platforms.
Develop and execute strategies that boost brand awareness and generate qualified leads.
Manage audience targeting and segmentation to reach the right prospects effectively.
Monitor, analyse, and report on campaign performance, ensuring continuous improvement and maximum ROI.
Conduct A/B testing to improve campaign effectiveness and messaging impact.
Allocate and manage budgets efficiently to maximise campaign performance.
Collaborate with colleagues to develop creative assets and messaging for digital campaigns.
Stay up to date with trends in digital marketing, performance measurement, and automation.

Marketing automation and workflow optimisation

Act as the key user of our marketing automation platform (HubSpot), ensuring that all campaigns are built, tracked, and delivered correctly.
Develop and implement lead scoring, segmentation, and lead flow processes to ensure a seamless and efficient handover of qualified prospects to the sales team.
Continuously identify opportunities for automation to streamline marketing operations and enhance lead nurturing.

Reporting, dashboard creation, and ad hoc analysis (Insights)

Design and maintain standardised dashboards (using tools such as Excel, Power BI, or Google Data Studio/Looker Studio) to provide real-time visibility into key performance indicators (KPIs) and marketing ROI.
Monitor, analyse, and report on all campaign performance data, translating complex metrics into clear, actionable insights for senior management and stakeholders.
Conduct in-depth ad hoc analyses to troubleshoot pipeline issues and identify opportunities for improvement.
Ensure accurate tracking and data integrity across advertising platforms and the CRM system.
Support the ongoing development of reporting capabilities as the company grows.

We’re seeking a passionate and data-driven professional who thrives in a fast-paced environment. You have

A degree in Marketing, Communications, Business Administration, or a related field.
Minimum of three years’ experience in digital performance marketing or online advertising.
Strong knowledge of Search Engine Advertising (SEA), Search Engine Optimisation (SEO), and LinkedIn campaign management.
Proven experience in audience targeting, campaign reporting, and budget optimisation.
Proficiency with HubSpot or similar marketing automation tools.
Excellent analytical and problem-solving skills, with a data-driven mindset.
Creative, proactive, and results-oriented approach to marketing challenges.
Experience with GTM reporting.
Excellent written and verbal communication skills in both English and Dutch.

What we offer

You'll be stepping into an exciting role in a dynamic organisation with plenty of room for initiative where, from your position, you can directly impact our company. This is within a collaborative, inspiring work atmosphere with enthusiastic colleagues and a professional approach to work.

Work in a hybrid model with flexible working hours and a mix of home office and our Leuven headquarters.

Interested?

Do you recognise yourself in this profile and are you ready for a new challenge? Click on 'Apply for this job'. We look forward to meeting you!

At Customaite, we celebrate diversity and are committed to creating an inclusive workplace. We welcome applicants from all backgrounds, genders, and experiences.

Apply for this job >

Please note: the hiring process will be handled by our parent company, AE.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Interested in joining us, but can’t find the right role? Feel free to reach out to Julie -> julie.vandenbossche@ae.be

Customaite-43

We speak fluent AI

Our team loves clever code as much as clever conversation.

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Brainstorming often happens wherever inspiration strikes

Because sometimes, the best ideas start with fresh air and a fresh perspective.

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Curiosity drives us forward

We love exploring new ideas, technologies, and ways to help our customers work smarter

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Collaboration is our superpower

We listen, learn, and grow together because the best ideas come from teamwork

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We keep things simple

From our product design to the way we communicate, clarity always comes first.

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We balance focus with fun

We work hard, laugh often, and believe that positive energy creates better results.

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