Customaite for every need

Discover the power of AI in customs. Whether you’re starting small or managing high-volume operations, Customaite offers solutions tailored to your needs, helping you streamline processes, reduce errors, and boost efficiency.

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Choose the right plan for your team

Customaite Lite
Your fast track to AI in customs.
Ideal for smaller teams or those exploring automation for the first time.
Dedicated focus on (complex) line extraction
Lower volumes supported: suited for limited transaction flows
Integration limited to our standard API's or file upload/download
1 hour/week Customer success access
Customaite
The full-scale solution for enterprises.
Designed for large logistics players that require high volumes, flexibility, and full integration.
Specialised in building complete declarations
High-volume scalability: process thousands of transactions
Seamless integrations with ERP, TMS & more.
Dedicated Customer success manager

Compare our plans at a glance

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Construct declaration lines
(from invoices, packing lists, Excel files,…)
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Smart AI assist features
(bulk operations, InStructure, …)
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Maximum # lines 300 1500
Maximum # users 25 Unlimited
Output integration​
(aggregated declaration lines)​
Download to Excel
Customaite API
Declaration software
API integration
Master data integration​
(CRM, goods locations, product library,…)​
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Build header information
(parties, transport, decl type,…)
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Implementation project 2 weeks 2-3 months
Training sessions 1 2
Customer success 1 hour/week dedicated
Support levels Standard SLA Premium SLA
Management insights Essential in-app insights Full in-app insights
Yearly volume 2000 + declarations 9000 + declarations

 


Take the next step with Customaite

Get the support and tools you need to simplify customs management, reduce manual work, and scale your operations confidently. Whether Lite or full-scale, your journey to smarter customs starts here.

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Frequently Asked Questions

Find answers and general information

What ROI can we expect and within what timeframe?

Our clients typically achieve efficiency gains of well over 50%, with most reaching break-even, or better, within their first year of using Customaite. As every organisation operates in its own unique context, we’re happy to learn more about your business and provide a tailored estimation of the ROI you can expect.

What effort does it require to get Customaite up and running in our company?

Customaite is a mature AI-powered customs solution that requires no additional infrastructure or ongoing technical maintenance on your side. Implementation involves a straightforward integration with your existing IT landscape, and our team provides full guidance throughout the process, ensuring a smooth, low-effort setup with minimal cost.

How mature is Customaite as a product and business?

Customaite is a well-established AI product, backed by private capital and supported by our parent company, AE (ae.be). With long-term investment and a solid financial foundation, there is no risk of operations ceasing due to lack of funding. Our team combines senior technical experts with experienced business professionals, bringing together deep IT knowledge and strong consultancy skills to tackle complex challenges across diverse industries.

How does Customaite guarantee data security and privacy?

Customaite is developed by a dedicated team of senior software engineers with extensive consulting experience. The platform is designed according to state-of-the-art security standards and has been independently penetration-tested to ensure robust protection. We are ISO 27001 certified and can provide a CAIQ upon request for full transparency regarding our security and privacy measures.

My organisation is complex. Will Customaite work for me and how much effort is required to train it?

Customaite is designed to perform straight out of the box, with extraction models purpose-built for logistics and customs documents. The system requires no data labelling or complex setup from your team. It delivers time savings from day one. If any data is missing, your declarants can effortlessly guide the system by clarifying the document structure, and extraction is updated in real time with minimal effort.

Not finding your answer here?
Shoot us a message.
“Customaite makes the data work for us, instead of us chasing the data.”
“Customaite helps our customs teams work more efficiently, freeing up time for critical compliance tasks.”
“We’re no longer limited by capacity. We are ready to scale and take on the next level of growth.”
Colin Robb
Colin Robb

Head of Operations & Sales, Derry Bros

“Customaite makes us work faster and more efficient”
Wim-Gijbels
Wim Gijbels

Business Unit Manager Customs & Forwarding, H.Essers

“We saw increased efficiency, quicker turnaround for day-of-arrival shipments, and a noticeable boost in morale.”
Jordan Saud
Jordan Saud

Customs Improvement Specialist, DB Schenker