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Use case

How Customaite 
transformed a legacy 
customs process at EORI (UK).

EORI (UK), a recognised leader in customs consultancy and brokerage, processes thousands of declarations every week. With increasing pressure to handle more volume at lower cost without sacrificing compliance or quality, the company sought a smarter, scalable solution. 

Their ambition? 

To gain a head start in the customs market by adopting the right AI technology earlier than the competition and increasing their competitive edge. EORI (UK) aims to enhance customer experience by working faster, with maximum compliance and without putting more stress on their people.

“Customaite makes the data work for us, instead of us chasing the data.”

“Customaite makes the data work for us, instead of us chasing the data.”

Robert Hardy - CEO & Founder, EORI (UK)
“What Customaite allows us to do is to keep it fun, keep it realistic, keep it entertaining for the staff.”

Challenge

Despite having a seasoned team and robust systems, EORI (UK) still faced key inefficiencies: 

  • Over 60% of declarations required manual review. 
  • Outsourcing the work to an Eastern European company had several drawbacks: costly, time loss, quality issues.
  • Experienced staff were overwhelmed by repetitive validation work. 
  • Growth potential was limited by staff availability.

Solution

Customaite was introduced as a human-assisted AI layer, seamlessly integrating with EORI UK’s existing workflows.
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Real-time decision engine

triages and prioritises declarations based on context and risk 

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Automated filtering

removes non-actionable entries from the expert queue 

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No rip-and-replace

fast deployment on top of existing customs software 

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AI that learns

from human decisions to get smarter over time 

Results & ROI

employees in office center saving time
75% time savings per standard declaration from minutes per file op to hours
customs declarants working behind desks-1
80% of declarations require no frontier intervention 
4x faster customs handling process endtoend-1
4x faster customs handling process end-to-end
30 fewer errors for employees thanks to logicbased decisions-4
30% fewer errors, thanks to standardised, logic-based decisions
Now 70 more time forhighvalue tasks that require human insight
70% more time for high-value tasks that require human insight

Don't take our word for it

Robert Hardy

“Customaite for us is the power tool for handling customs declarations as opposed to marker pens and rulers. So, if we want to call it A.I., we call it A.I. because I think it’s quite fashionable to do that. But to me, it’s a power tool 
for customs.” 

Robert Hardy

- CEO & Founder, EORI (UK)

EORI_UK-1

Customaite is a global SaaS solution that automates the manual effort for handling complex customs declarations (import/export/transit). Customaite allows your customs declarants to focus on their expertise and not on retyping information. We seamlessly integrate with your existing customs declaration software to ensure an end-to-end digital and paperless customs declaration.

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