How Customaite transformed a legacy customs process at EORI (UK).

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EORI (UK), a recognised leader in customs consultancy and brokerage, processes thousands of declarations every week. With increasing pressure to handle more volume at lower cost without sacrificing compliance or quality, the company sought a smarter, scalable solution. 

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Their ambition

To gain a head start in the customs market by adopting the right AI technology earlier than the competition and increasing their competitive edge. EORI (UK) aims to enhance customer experience by working faster, with maximum compliance and without putting more stress on their people.

Challenge

Despite having a seasoned team and robust systems, EORI (UK) still faced key inefficiencies:

  • Over 60% of declarations required manual review.
  • Outsourcing the work to an Eastern European company had several drawbacks: costly, time loss, quality issues.
  • Experienced staff were overwhelmed by repetitive validation work.
  • Growth potential was limited by staff availability.
"Customaite makes the data work for us, instead of us chasing the data."
Robert Hardy
Robert Hardy

CEO & Founder

Solution

Customaite was introduced as a human-assisted AI layer, seamlessly integrating with EORI (UK)’s existing workflows.

  • Real-time decision engine triages and prioritises declarations based on context and risk
  • Automated filtering removes non-actionable entries from the expert queue
  • No rip-and-replace: fast deployment on top of existing customs software
  • A.I. that learns from human decisions to get smarter over time

In essence, Customaite became an intelligent
co-pilot for every customs specialist at EORI (UK).

Results & ROI

  • 75% time savings per standard declaration, from minutes saved per file up to several hours
  • 80% of declarations require no frontier intervention
  • 4x faster customs handling process end-to-end
  • 30% fewer errors, thanks to standardised, logic-based decisions
  • Staff now spend 70% more time on high-value tasks that require human insight

Key benefits

  • Smarter decision-making: Customaite understands context, so your experts only focus on what truly needs attention.
  • Operational efficiency: Fewer bottlenecks, faster throughput, no extra headcount.
  • Scalable growth: As volumes rise, your system gets stronger, not slower.
  • People-first automation: Experts stay in control. AI assists, but doesn’t replace.

Why Customaite worked for EORI (UK) 

Customaite didn’t just digitise EORI (UK)’s process, it redefined how their teams work. It brought intelligence into triage, restored focus for experts, and made customs work faster, sharper, and more rewarding.

"What Customaite allows us to do is to keep it fun, keep it realistic, keep it entertaining for the staff."
Robert Hardy
Robert Hardy

CEO & Founder

Experience Customaite in action

See how AI transforms your own raw documents to compliant declarations in minutes.