FAQs

Our clients typically achieve efficiency gains of well over 50%, with most reaching break-even, or better, within their first year of using Customaite. As every organisation operates in its own unique context, we’re happy to learn more about your business and provide a tailored estimation of the ROI you can expect.

Customaite is a mature AI-powered customs solution that requires no additional infrastructure or ongoing technical maintenance on your side. Implementation involves a straightforward integration with your existing IT landscape, and our team provides full guidance throughout the process, ensuring a smooth, low-effort setup with minimal cost.

Customaite is a well-established AI product, backed by private capital and supported by our parent company, AE (ae.be). With long-term investment and a solid financial foundation, there is no risk of operations ceasing due to lack of funding. Our team combines senior technical experts with experienced business professionals, bringing together deep IT knowledge and strong consultancy skills to tackle complex challenges across diverse industries.

Customaite is developed by a dedicated team of senior software engineers with extensive consulting experience. The platform is designed according to state-of-the-art security standards and has been independently penetration-tested to ensure robust protection. We are ISO 27001 certified and can provide a CAIQ upon request for full transparency regarding our security and privacy measures.

Customaite is designed to perform straight out of the box, with extraction models purpose-built for logistics and customs documents. The system requires no data labelling or complex setup from your team. It delivers time savings from day one. If any data is missing, your declarants can effortlessly guide the system by clarifying the document structure, and extraction is updated in real time with minimal effort.