Explore the tools that help you prepare declarations faster, with cleaner data and less manual work.
Customer communication portal
In the customs declaration process, gathering the correct information from end-customers is often one of the most time-consuming steps. Requests are typically initiated through emails with attachments, and critical information may be missing or inconsistent.
The 'Customer communication portal' provides a structured way for declarants to request and receive the information they need, directly connected to the declaration workflow in Customaite.
Why it matters
Unstructured communication creates delays, interruptions and inefficiencies. The Customer Communication Portal streamlines the exchange of information between declarants and their customers.
Built for declarants and customer service teams.
Reduce back-and-forth communication
Improve visibility on missing information
Accelerate the declaration process
What 'Customer communication portal' does
Request missing information directly from the dossier
Declarants can flag missing or conflicting information directly within Customaite and send structured requests to end-customers. This removes the need for scattered email communication.
Branded customer communication
Requests are sent through a branded portal experience that reflects the company’s identity, providing a professional and consistent customer interaction.
Direct data input into the declaration
Customers can submit the required information through the portal, allowing it to flow directly into the declaration workflow. This reduces manual data entry and speeds up the process.